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Joos Prioritises Customers with New Contactless Payment

Interview with Josh Baah, Co-Founder of Joos: Upgrading Charging Stations to Enhance Convenience and Accessibility

In the fast-paced world of mobile technology, staying connected is essential. That’s why JOOS, Europe’s only Apple-certified shared power bank solution, has been at the forefront of innovation in the charging space. Today, we’re sitting down with our Co-Founder Josh Baah, to discuss the recent upgrade of their charging stations and how it will enhance the convenience and accessibility of their service. 

Q: Josh, thank you for joining us today. Can you tell us more about the upgrade to JOOS’ charging stations?

A: Absolutely! We are thrilled to announce the upgrade to our charging stations, specifically the addition of contactless payment terminals. This upgrade is a significant step forward in enhancing the overall charging experience for our customers, whilst also marking a significant innovative step for the company. With the new contactless terminals, customers can now tap and go, making the rental process quicker and more seamless than ever before.

Q: How does this upgrade simplify the rental process for customers? 

A: The previous rental process required customers to download the JOOS app, input their card details, and scan a QR code to access a power bank. When gathering customer feedback about this this process, we discovered that particularly for new customers with low battery, the existing process could be time-consuming and inconvenient. By introducing the contactless payment option, customers can now simply tap their device on the contactless terminal and instantly access a power bank. It’s a much smoother and quicker process that eliminates unnecessary steps.

Q: What was the driving force behind implementing contactless technology in the charging stations? 

A: Our main goal is to provide ease and accessibility to our customers. Contactless payment is now the most common payment form in the UK, therefore it became an obvious choice to align with this trend and make the rental process as user-friendly as possible. In removing barriers to use, it means that customers can charge their devices effortlessly, even when they’re completely out of battery.

Q: Can you tell us how Joos’ vertical integration played a role in making this technological innovation possible? 

A: Absolutely. Joos takes great pride in its vertical integration, and it played a pivotal role in making this technological innovation possible. The expertise and experience of our tech and product team based in Hangzhou, China, was instrumental in completing the integration between the Joos charging station and the contactless terminal.

The seamless collaboration between our UK & China offices showcases why Joos is the leading power bank rental company outside of China. Our vertical integration allows us to have direct control over the entire process, from design and development to manufacturing and deployment. This level of integration enables us to stay agile, innovative, and responsive to market demands. 

We believe that this technological innovation will further solidify our position as a leader in the public charging industry and demonstrate why Joos is the go-to choice for customers across Europe. 

Q: What impact do you anticipate this upgrade will have on the charging experience for JOOS customers?

A: We believe that this upgrade will significantly enhance the overall charging experience. By eliminating extra steps and simplifying the rental process, customers can quickly access a power bank and continue with their day. It ensures that low battery life doesn’t become a hindrance, whether they’re shopping, commuting, or traveling. We want our customers to stay connected effortlessly, and this upgrade aligns with that vision.

Q: Are there any other exciting developments or future plans that JOOS has in store? 

A: I can’t say too much right now, but I would say you can be extremely excited what we’ve got coming until the end of 2023. Our product & tech team are continually exploring new technologies and innovations to further enhance our daily lives.  

To summarise, Joos’ focus is very much to stay at the forefront of the industry; as technology evolves, we will continue to adapt and ensure that our customers have access to the latest and most convenient charging options.

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